How Can We Help?

Need help filing your FAFSA®? Have a question about financial aid? Contact our expert financial aid support team — we’re standing by to help!

Frequently Asked Questions

Do you have questions about Frank? View our frequently asked questions and get them answered.

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Financial Aid Experts

Ask a question about your application, appeal your aid, or get extra tools and resources from our financial aid experts.

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Partners & Schools

3x the FAFSA® completions alongside expert support — we have the tools your students need to succeed.

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For anything else

Email us at support@withfrank.org

Here’s our mailing address
FRANK.
1111 Polaris Parkway
Columbus, Franklin, OH 43240

About Frank

From developing an in-school FAFSA® platform to helping your child file for the first time, we’ve got what you need to start a successful college journey.

We are not affiliated with the U.S. Department of Education. Federal Student Aid (FSA), an office of the U.S. Department of Education, makes the Free Application for Federal Student Aid (FAFSA®) form and assistance available to the public for free at fafsa.gov.

TAPD, LLC aka “Frank” and “Chase with Frank,” is a wholly owned subsidiary of JPMorgan Chase Bank, N.A. (“Chase”).

Get Access to Our Financial Aid Tools

  • Claim your aid by filing FAFSA® with us in less than 7 minutes

  • Get personalized help from our experts on your financial aid problems

  • Gain weekly access to scholarships you need for college

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