Frank Membership Frequently Asked Questions | Frank

Main header

Membership


1. What is the price of the membership?

The membership costs $19.90 month, with a one-year commitment required. We will collect the $19.90 each month on the day you joined the service. For example, if you joined the service on the 10th of the month we will charge your card on the 10th of each month.

2. How long is the membership commitment?

The membership costs $19.90 month, with a one-year commitment required.

3. How do I cancel my membership?

To cancel your membership, please email us at membership@withfrank.org requesting to cancel your account. If you cancel before the end of your contract, we will charge you an early termination fee of $100.00. In addition, you will need to pay back the outstanding advance balance on your account.

After the first year we will automatically renew your membership for the next year unless you let us know of your intentions to cancel. If you cancel you will not be able to receive any of the benefits, including the aid advance.

4. Is there a fee for cancelling my membership?

Yes, if you cancel before the end of your contract, we will charge you an early termination fee of $100.00. In addition, you will need to pay back the outstanding balance on your financial aid advance.

The Advance


1. What if I don’t receive my Frank Visa card?

We apologize in advance if your card was lost in the mail. Please email our support team at membership@withfrank.org. Thanks for your patience.

2. Who is eligible for the $500 advance?

If you are receiving an aid refund from your university you are eligible for an advance. Aid refunds are paid to you directly through your university.

3. What is the $500 advance?

The $500 advance is a short-term loan provided to you in advance of receiving your Aid Refund. You are required to pay back the advance in 61 days after you receive your advance.

4. How fast can I receive the $500 advance?

Once you are approved we will send out the advance within 2 business days. To be approved for your advance you need to provide us with your tuition bill for the current semester. We will review the documents and verify your enrollment before approving the advance.

5. How do you send me the $500 advance?

You will receive a VISA prepaid card with $500 loaded on it. You can use the card anywhere Visa cards are accepted. If you are asked for a PIN during the transaction please select Credit and continue. You cannot use the card at an ATM.

6. Is the $500 advance a loan?

Yes, the advance is a loan that is required to be repaid when you receive your Aid Refund but no later than 61 days after you receive the advance from Frank.

7. What can I use the $500 advance for?

You should use the advance for educational and essential school-related expenses, such as food, books, rent, etc. Part of what you should learn as a student is to be responsible with your finances. We at Frank are always happy to help students become responsible adults.

You cannot use the card at an ATM.

8. What if I don’t end up spending the $500 on the Frank VISA card?
Or only $250 of it?

If the card has the full amount of $500 on the card, you can send back the card to our headquarters. Our address is:

Frank
135 East 57th Street, 14th Floor
New York, NY 10022

If you only used part of the funds, we will still need to request the entire balance
through charging the card you put on file.

9. What if I never received my financial aid refund?
Do I still have to pay Frank back?

Yes, if you never received your financial aid refund, please first contact your school’s financial aid office requesting it. Next, reach out to Frank’s support team to update us on the delay at membership@withfrank.org. From there, we will work together to figure out next steps.

10. Do I have to pay the $500 advance back?

Yes, the advance is a loan that is required to be repaid when you receive your Aid Refund, but no later than 61 days after you receive the advance from Frank.

11. When do I need to pay back the $500 advance?

We will charge your card on file 61 days after you are approved for the advance.

12. How do I pay back the $500 advance? Do I need to send a check?

We will use the debit or credit card you provide us to process the repayment after 61 days. We will send you an email reminder prior to charging your card.

If you want to repay the advance earlier please send us an email (membership@withfrank.org)
requesting us to process the repayment earlier

13. I can’t pay the $500 back, can you still help?

Please email us at membership@withfrank.org so we can make arrangements for you to repay us.

The Perks


1. How do I access my free Spotify and Hulu account?

You need to set up your own Spotify account directly. We will send you a check every 3 months for the subscription.

2. What if I already have a Spotify or Hulu account?

You can keep your original account. Frank will reimburse your monthly charges via check every 3 months.

3. How do I get my store discounts?

You will receive a Student Advantage Card in the mail within 30 days of your membership. The card can be used to receive discounts at over 40 locations.

4. What is FAFSA® support?

FAFSA® support is a perk within Frank’s Membership service that allows all students to have one-on-one meetings with a Frank advisor to answer any questions with regard to financial aid.  

To sign up, select this link: https://calendly.com/frankmembership/financialaidhelp

5. How do I get FAFSA® support?

Via Email: You can email us any questions you have at anytime at membership@withfrank.org. We will respond the next business day.

Via Appointment: You can reserve time with a Frank Advisor to ask any questions. Please have your documents ready for the appointment. Sign up here: https://calendly.com/frankmembership/financialaidhelp

6. How often can I sign up for FAFSA® support?

You can sign up for a FAFSA® support meeting with a Frank advisor as many times as needed. We recommend first trying to answer your questions on our FAQ website.

If you still have questions, schedule an appointment using this link:

https://calendly.com/frank-membership-frequently-asked-questions/

7. How often to I get scholarship and grant recommendations?

You will receive scholarship and grant recommendations through Frank’s weekly emails.

8. How fast can I access my perks after I buy the membership?

You will receive a Spotify and Hulu refund with your welcome package, and every 3 months after that. You will receive your student advantage card within 30 days of signing up for the membership.

9. What if I don’t qualify for a an advance, can I sign up for the membership?

Yes, you can sign up for the membership without the advance. The membership costs the same amount with the advance, and you receive the same amount of perks.

Financial Aid


1. What is financial aid?

Financial aid consists of grants, scholarships, loans, and work-study that is provided to eligible students to help finance their education. To apply for financial aid, students need to file a FAFSA® either on fafsa.ed.gov or withfrank.org.

2. Who is eligible for financial aid?

All U.S. citizens and permanent residents who are applying or enrolling in an accredited university are eligible to apply for financial aid. To apply for financial aid, students need to file a FAFSA® either on fafsa.ed.gov or withfrank.org.

3. What is a tuition refund disbursement?

A tuition refund disbursement is money owed to the student after deducting all university expenses from the student’s financial aid package which results in leftover funds. These funds are sent to the student from the University either through direct deposit or through a check.

4. How do I know if I will receive a tuition disbursement refund?

If you have a balance leftover after your tuition and other costs have been paid, you are due a financial aid refund. These funds are sent to the student from the University either through direct deposit or through a check.

5. When do I receive my financial aid tuition refund disbursement?

The tuition refund is disbursed to the student anywhere between 1-8 weeks into the semester and comes from the student’s University. To understand more specifics, please contact your University’s financial aid office.

6. How do I find my tuition bill or aid award letter?

A student’s tuition bill and aid award letter are found in the University’s online portal. A student can also request this information from the University’s financial aid office.

 

Still Have Questions?
We're Here To Help

 

Our customer care team of real people is ready to answer your questions you can reach us as membership@withfrank.org.

Section title

We are not affiliated with the U.S. Department of Education. Federal Student Aid (FSA), an office of the U.S. Department of Education, makes the Free Application for Federal Student Aid (FAFSA®) form 
and assistance available to the public for free at fafsa.gov.

[gravityform id="4" description="false"]
<div class='gf_browser_unknown gform_wrapper' id='gform_wrapper_4' ><form method='post' enctype='multipart/form-data' id='gform_4' action='/es/frank-membership-frequently-asked-questions/'> <div class='gform_heading'> <h3 class='gform_title'>Crea Tu Cuenta</h3> </div> <div class='gform_body'><ul id='gform_fields_4' class='gform_fields top_label form_sublabel_below description_below'><li id='field_4_3' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_4_3' >Nombre del estudiante<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_4_3' type='text' value='' class='large' placeholder='Nombre del Estudiante' aria-required="true" aria-invalid="false" /></div></li><li id='field_4_12' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_4_12' >Apellido del estudiante<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_4_12' type='text' value='' class='large' placeholder='Apellido del Estudiante' aria-required="true" aria-invalid="false" /></div></li><li id='field_4_4' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_4_4' >Correo Electrónico del Estudiante<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_email'> <input name='input_4' id='input_4_4' type='text' value='' class='large' placeholder='Correo Electrónico del Estudiante' aria-required="true" aria-invalid="false" /> </div></li><li id='field_4_5' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_4_5' >Número de teléfono del estudiante<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_4_5' type='text' value='' class='large' placeholder='(###)###-####' aria-required="true" aria-invalid="false" /></div></li><li id='field_4_16' class='gfield frank-form-tos gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' ><span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_4_16'><li class='gchoice_4_16_1'> <input name='input_16.1' type='checkbox' value='Estoy de acuerdo con los &lt;a href=&quot;https://withfrank.org/es/terms-of-service-2/&quot; target=&quot;_blank&quot;&gt;Términos de Servicio&lt;/a&gt; y la &lt;a href=&quot;https://withfrank.org/es/privacy-policy/&quot; target=&quot;_blank&quot;&gt;Póliza de Privacidad&lt;/a&gt;' checked='checked' id='choice_4_16_1' /> <label for='choice_4_16_1' id='label_4_16_1'>Estoy de acuerdo con los <a href="https://withfrank.org/es/terms-of-service-2/" target="_blank">Términos de Servicio</a> y la <a href="https://withfrank.org/es/privacy-policy/" target="_blank">Póliza de Privacidad</a></label> </li></ul></div></li><li id='field_4_6' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_6' id='input_4_6' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_7' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_7' id='input_4_7' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_8' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_8' id='input_4_8' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_9' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_9' id='input_4_9' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_10' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_10' id='input_4_10' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_15' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_15' id='input_4_15' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_13' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_13' id='input_4_13' type='hidden' class='gform_hidden' aria-invalid="false" value='mixpanelDistinctId' /></li><li id='field_4_14' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_14' id='input_4_14' type='hidden' class='gform_hidden' aria-invalid="false" value='es' /></li> </ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_4' class='gform_button om-trigger-conversion button' value='Obtenga su ayuda GRATUITA' onclick='if(window["gf_submitting_4"]){return false;} window["gf_submitting_4"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_4"]){return false;} window["gf_submitting_4"]=true; jQuery("#gform_4").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_4' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='4' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_4' value='WyJbXSIsIjMyODlhYzZiMWRiMWQwYTEwMGU5YzBhZDcwN2ZiODQ0Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_4' id='gform_target_page_number_4' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_4' id='gform_source_page_number_4' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div><script type='text/javascript'> jQuery(document).bind('gform_post_render', function(event, formId, currentPage){if(formId == 4) {if(typeof Placeholders != 'undefined'){ Placeholders.enable(); }jQuery('#input_4_5').mask('(999) 999-9999').bind('keypress', function(e){if(e.which == 13){jQuery(this).blur();} } );} } );jQuery(document).bind('gform_post_conditional_logic', function(event, formId, fields, isInit){} );</script><script type='text/javascript'> jQuery(document).ready(function(){jQuery(document).trigger('gform_post_render', [4, 1]) } ); </script>
[gravityform id="4" description="false"]
<div class='gf_browser_unknown gform_wrapper' id='gform_wrapper_4' ><form method='post' enctype='multipart/form-data' id='gform_4' action='/es/frank-membership-frequently-asked-questions/'> <div class='gform_heading'> <h3 class='gform_title'>Crea Tu Cuenta</h3> </div> <div class='gform_body'><ul id='gform_fields_4' class='gform_fields top_label form_sublabel_below description_below'><li id='field_4_3' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_4_3' >Nombre del estudiante<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_4_3' type='text' value='' class='large' placeholder='Nombre del Estudiante' aria-required="true" aria-invalid="false" /></div></li><li id='field_4_12' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_4_12' >Apellido del estudiante<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_4_12' type='text' value='' class='large' placeholder='Apellido del Estudiante' aria-required="true" aria-invalid="false" /></div></li><li id='field_4_4' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_4_4' >Correo Electrónico del Estudiante<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_email'> <input name='input_4' id='input_4_4' type='text' value='' class='large' placeholder='Correo Electrónico del Estudiante' aria-required="true" aria-invalid="false" /> </div></li><li id='field_4_5' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_4_5' >Número de teléfono del estudiante<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_4_5' type='text' value='' class='large' placeholder='(###)###-####' aria-required="true" aria-invalid="false" /></div></li><li id='field_4_16' class='gfield frank-form-tos gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' ><span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_checkbox'><ul class='gfield_checkbox' id='input_4_16'><li class='gchoice_4_16_1'> <input name='input_16.1' type='checkbox' value='Estoy de acuerdo con los &lt;a href=&quot;https://withfrank.org/es/terms-of-service-2/&quot; target=&quot;_blank&quot;&gt;Términos de Servicio&lt;/a&gt; y la &lt;a href=&quot;https://withfrank.org/es/privacy-policy/&quot; target=&quot;_blank&quot;&gt;Póliza de Privacidad&lt;/a&gt;' checked='checked' id='choice_4_16_1' /> <label for='choice_4_16_1' id='label_4_16_1'>Estoy de acuerdo con los <a href="https://withfrank.org/es/terms-of-service-2/" target="_blank">Términos de Servicio</a> y la <a href="https://withfrank.org/es/privacy-policy/" target="_blank">Póliza de Privacidad</a></label> </li></ul></div></li><li id='field_4_6' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_6' id='input_4_6' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_7' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_7' id='input_4_7' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_8' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_8' id='input_4_8' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_9' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_9' id='input_4_9' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_10' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_10' id='input_4_10' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_15' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_15' id='input_4_15' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></li><li id='field_4_13' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_13' id='input_4_13' type='hidden' class='gform_hidden' aria-invalid="false" value='mixpanelDistinctId' /></li><li id='field_4_14' class='gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible' ><input name='input_14' id='input_4_14' type='hidden' class='gform_hidden' aria-invalid="false" value='es' /></li> </ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_4' class='gform_button om-trigger-conversion button' value='Obtenga su ayuda GRATUITA' onclick='if(window["gf_submitting_4"]){return false;} window["gf_submitting_4"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_4"]){return false;} window["gf_submitting_4"]=true; jQuery("#gform_4").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_4' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='4' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_4' value='WyJbXSIsIjMyODlhYzZiMWRiMWQwYTEwMGU5YzBhZDcwN2ZiODQ0Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_4' id='gform_target_page_number_4' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_4' id='gform_source_page_number_4' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div><script type='text/javascript'> jQuery(document).bind('gform_post_render', function(event, formId, currentPage){if(formId == 4) {if(typeof Placeholders != 'undefined'){ Placeholders.enable(); }jQuery('#input_4_5').mask('(999) 999-9999').bind('keypress', function(e){if(e.which == 13){jQuery(this).blur();} } );} } );jQuery(document).bind('gform_post_conditional_logic', function(event, formId, fields, isInit){} );</script><script type='text/javascript'> jQuery(document).ready(function(){jQuery(document).trigger('gform_post_render', [4, 1]) } ); </script>