Frequently Asked Questions | Frank
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While You're Filing:
Do my selected schools receive my FAFSA® information?
How accessible is Frank and how can I contact its support team?
If my parents do not have social security numbers, what should I do?
What if I am unable to provide parental information?
What is the difference between independent and dependent?
What is the maximum number for household?
What type of tax return does FAFSA® require?
General Questions:
How can I be sure my (students) data is safely and securely stored?
How Does Frank transfer the data into FAFSA.gov?
What are the different types of financial aid?
What is the difference between private and public aid?
Where is Frank’s headquarters?
Who sets the interest rates for federal loans?
Why do I have to file the FAFSA® annually?
Why would I use Frank when I can go straight to the government’s site?
Still Have Questions? We're Here To Help
You can bank on Frank. Our customer care team of real people is ready to answer your questions and guide you through the financial aid process. No automated voice systems here!
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347.690.7886
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We are not affiliated with the U.S. Department of Education. Federal Student Aid (FSA), an office of the U.S. Department of Education, makes the Free
Application for Federal Student Aid (FAFSA®) form and assistance available to the public for free at fafsa.gov.