Frequently Asked Questions
What is Frank?
We help you navigate paying for college from A-Z at Frank. Our goal is to make college more affordable for all Americans. Frank is here to simplify college from the very beginning until your last student loan payment.
Learn more about what is Frank.
How does Frank make money?
Frank works as an affordability partner with schools, governments, financial institutions, and other entities, providing their students and applicants with free assistance on financial aid applications and other resources. Frank also partners with schools to match them with prospective students. Additionally, we offer paid services, like Aid Appeal and Classfinder.
How many families have been helped by Frank?
Frank has helped over 5.25 million students.
Where is Frank’s headquarters?
Frank is headquartered in New York City.
Are You a Scam?
No, you will not be scammed filing a FAFSA® with Frank. We developed this platform to make the financial aid process easier, not to create another headache for students and their families.
How accessible is Frank and how can I contact its support team?
The Frank Support Team is accessible via text, email, phone, and chat between 9:00 am and 5:00 pm Eastern Standard Time. Email Support at firstname.lastname@example.org
Does Frank provide financial aid?
No. Frank does not provide financial aid. Frank helps customers with the financial aid process for higher education.
Does Frank help customers receive financial aid for services/products other than for college?
No. Frank helps customers specifically with the financial aid process for higher education (undergraduate and graduate school). Find out the different types of aid available for students.
What is FSA?
How much does Frank cost?
Filing your FAFSA with Frank is free.
Where does my application go?
When a FAFSA® is filed with Frank, the application is automatically transferred to the government database at FAFSA.ed.gov for processing. From there, the FAFSA® is electronically delivered to the schools listed on the application for review.
Do I Refile FAFSA® with Frank?
If you already filed your FAFSA® at fafsa.ed.gov you do not have to refile with us. If you are looking to file a new FAFSA® for an upcoming school year, you can file FAFSA® with us.
Why would I use Frank when I can go straight to the government’s site?
Frank is everything the government’s site is not; fast, easy and painless. We simplify the FAFSA® application process, bringing completion time from hours down to minutes.
Does the parent or the student sign the FAFSA®?
For dependent students, both the student and the parent need to sign the FAFSA® application. To do so, both the student and the parent will need to create their own FSA IDs and use it to login and sign.
Independent students do not report parental information on the FAFSA®, so only the student needs to sign the FAFSA® using their FSA ID.
Can parents hide financial information on the application so the student can’t see it?
Unfortunately, there is no way for a parent to hide application information from the student.
How does Frank protect its customers’ information?
We store your data using high encryption and storage security methods. In addition, we use and apply the appropriate security measures to preserve the confidentiality of your information.
Frank uses software to monitor traffic on its network in order to detect unauthorized attempts to download or change information, or to otherwise damage the site. This software receives and records the IP address of the computer used by the person visiting our website, the date and time of the visit and the pages viewed. We do not attempt to make the connection between these addresses and the identities of the individuals who visit our site, unless an intrusion or disruption attempt is detected.
How Does Frank transfer the data into FAFSA.gov?
Frank’s submitter technology automatically transfers students’ information from Frank to FAFSA.gov.
Will You Sell My Information?
Frank does not sell user information for any reason unless you give your explicit permission to be connected to one of our partners. Otherwise, personal information is only shared with third parties when it is needed to deliver the requested services to the user, to verify user information, or to process payments connected to any of those services.
All user data is anonymized when we conduct market research.
What’s the difference between Frank and FAFSA®?
The FAFSA® (Free Application for Federal Student Aid) was created by the FSA (Federal Student Aid), an office within the U.S. Department of Education. Frank is a separate company that helps students through the entire financial aid process, including the FAFSA®.