You may have questions at any stage of the financial aid application process or student loan repayment process, where it is helpful to connect to a live person. You can refer to this list of important financial aid phone numbers to help you get in contact with the right place to get your questions answered.
Get Help With Your Questions Around Applying for and Getting Student Aid
Federal Student Aid Information Center
Contact Phone Number: 1-800-433-3243.
When to call:
This phone number is useful if you need help with
- FAFSA® submission or correction,
- A signature is done at FAFSA.ed.gov
- Your FSA ID
- Getting your student loan history.
Things to keep in mind when calling:
If you’re calling about FSA ID’s, you have to be the account owner of the FSA ID you’re inquiring about. If you’re calling about student loan history, you will need to know your FSA ID challenge questions.
The system is mostly automated but there are representatives available from 8:00 am to 11:00 pm EST on weekdays and 11:00 am to 5:00 pm EST on weekends, except holidays. The Federal Student Aid information center is also available in Spanish.
Your Colleges Financial Aid Office
Contacting your school:
The phone number for your school’s financial aid office can be found on your school’s website.
When to call:
There are several cases when you want to contact your school’s financial aid office. These cases include
- If you have questions about your financial aid award
- You want to cancel student loan
- You need to withdraw from the school or are transferring to a new school
- You need information on loan status, disbursements amounts or disbursement dates direct subsidized loans, direct unsubsidized loans and plus loans
Federal Student Loan Support Center
Contact Phone Number: 1-800-5577394
When to call:
The federal student loan support center is useful for
- Questions around your Federal Loan Agreement (Master Promissory Note)
- Question about entrance or exit counseling
- Using your FSA ID on studentloans.gov
- Entrance and exit counseling
- Appeal a credit decision
- TEACH counseling and agreement to serve
Things to keep in mind when calling:
Representatives are available 8:00 am -11:00 pm on weekdays.
College Scholarship Service (CSS)
Contact Phone Number(s):
Students:
U.S. and Canada: 1-866-897-9881
International: 212-299-0096
Support hours from 9 am-10 pm EST Monday-Friday
Professionals: 1-866-881-1167
Counselors:
1-800-626-9795
Support hours from 9 am-10 pm EST Monday-Friday
Financial Aid Administrators:
U.S. and Canada Only: 1-866-881-1167
Support hours from 9 am-10 pm EST Monday-Friday
FRANK Support
Contact Phone Number: 1-347-690-7886
When to call:
- Questions regarding your FAFSA® application filed with FRANK.
Internal Revenue Service
Contact Phone Number: 1-800-829-1040
When to call:
For tax questions relating to student aid.
U.S. Citizenship and Immigration Services
Contact Phone Number:
1-800-375-5283
When To Call:
- For international students with visa questions.
Social Security Administration (SSA)
Contact Phone Number: 1-847-688-6888
When to Call:
- This phone number is useful if you are trying to create a FSA ID and are unable to do so because your social security number conflicts with records.
Student Loan Repayment, Problems & Forgiveness
Your Student Loan Servicer
Contact Phone Number(s):
The contact phone number for your student loan servicer will vary depending on who your servicer is. Here is a list of phone numbers for student loan servicers below.
| Loan Servicer | Contact Phone Number | Hours Of Operation |
| Navient | Federal Student Loans: 1 800-722-1300Private Student Loans: 1 888-272-5543Military US: 1 855-284-4879 Military International Number: 1 888-272-5543Schools: 1 888-272-4665 |
Monday – Thursday 8 am – 9 pm ET and Friday 8 am – 8 pm ET |
| Nelnet | US:1-888-486-4722
International: |
7:00 a.m. to 2:00 a.m. EST Monday – Friday and 8 a.m. to 7 p.m. Saturday |
| Oklahoma Student Loan Authority) OSLA Student Loan Servicing | General Questions: 1-866-264-9762
Military: |
Monday through Friday, 8:00am to 5:00pm CST |
| MOHELA | General Questions: 1-888-866-4352 |
7:00 a.m. – 9:00 p.m. CST Monday – Thursday 7:00 a.m. – 5:00 p.m. CST Friday |
| EdFinanical Services | General Questions: 1-800-337-6884Phone Payments: 1-886-709-0202 |
Monday – Thursday, 8:00 a.m. – 8:30 p.m. Friday, 8:00 a.m. – 6:00 p.m, EST |
| Great Lakes Educational Loan Services, Inc | US: 1-800-236-4300
International: |
Monday-Friday 7:00 a.m. to 9:00 p.m CST |
| Granite State GSMR | Account Numbers beginning with F8: 888-556-0022
Account Numbers beginning with C7: 800-719-0708 |
Monday – Friday 8AM – 6PM EST |
| FedLoan Servicing (PHEAA) | US: 1-800-699-2908
International: 717-720-1985 |
US: Monday through Friday 8:00 AM to 9:00 PM EST.
International: Monday through Friday 8:00 AM to 9:00 PM EST |
| ECSI Federal Perkins Loan Servicer | General Questions: 1-866-313-3797 |
Not Available |
| Cornerstone | General Questions: 1-800-663-1662 |
Monday – Thursday 6 AM – 7 PM MST Fri 6 AM – 5 PM MST |
When to call:
- You want to make a phone student loan payment
- Discuss repayment options such as income-based repayment or special repayment options for military service members.
- Discuss deferment or forbearance, which is pushing back payments to a later date or reducing payments.
- Student loan disputes
- Teacher loan forgiveness and closed school loan discharges.
Borrowers Defense Program
Contact Phone Number: 1-855-279-6207
When To Call:
- If you have questions about your borrows defense application or process
Things to keep in mind when calling:
Representatives accept calls from 8:00 am to 8:00 pm EST.
Federal Student Loan Consolidation Center
Contact Phone Number: 1-800-557-7392
When to call:
- Questions about federal student loan consolidation application status
- General questions about federal student loan consolidation
Things to keep in mind when calling:
Representatives accept calls from 8:00 am to 11:00 pm EST.
FSA Ombudsman
Contact Phone Number: 1-877-557-2575
When to call:
- For help resolving federal student loan disputes
Things to keep in mind when calling:
Support available in Spanish
Soporte disponible en español
Feedback and Fraud Reporting
FSA Feedback System
Contact Phone Number: 1-844-651-0077
When to call:
- Provide feedback to the FSA
- Report suspicious activity to the FSA
Things to keep in mind when calling:
Hours of operation are Monday – Friday 8 a.m. – 8 p.m. Eastern time
U.S. Department Of Education Inspector General
When to call:
- Report fraud or abuse of involving The Department of Education funds, such as the federal student aid fund or programs.
Things to keep in mind when calling:
Hours of operation are 9:00 am -11:00 am Monday and Wednesday Tuesday and Thursday 1:00 pm -3:00 pm, except holidays.
Other Phone Numbers
National Association Of Financial Aid Administrators (NASFAA)
Contact Phone Number: 1-202-785-0453