Important Financial Aid Phone Numbers

You may have questions at any stage of the financial aid application process or student loan repayment process, where it is helpful to connect to a live person. You can refer to this list of important financial aid phone numbers to help you get in contact with the right place to get your questions answered.

Get Help With Your Questions Around Applying for and Getting Student Aid

Federal Student Aid Information Center

Contact Phone Number: 1-800-433-3243.

When to call:
This phone number is useful if you need help with

  • FAFSA® submission or correction,
  • A signature is done at FAFSA.ed.gov
  • Your FSA ID
  • Getting your student loan history.

Things to keep in mind when calling:
If you’re calling about FSA ID’s, you have to be the account owner of the FSA ID you’re inquiring about.  If you’re calling about student loan history, you will need to know your FSA ID challenge questions.

The system is mostly automated but there are representatives available from 8:00 am to 11:00 pm EST on weekdays and 11:00 am to 5:00 pm EST on weekends, except holidays. The Federal Student Aid information center is also available in Spanish.

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Your Colleges Financial Aid Office

Contacting your school:

The phone number for your school’s financial aid office can be found on your school’s website.

When to call:

There are several cases when you want to contact your school’s financial aid office. These cases include

  • If you have questions about your financial aid award
  • You want to cancel student loan
  • You need to withdraw from the school or are transferring to a new school
  • You need information on loan status, disbursements amounts or disbursement dates direct subsidized loans, direct unsubsidized loans and plus loans

Federal Student Loan Support Center

Contact Phone Number: 1-800-5577394

When to call:

The federal student loan support center is useful for

  • Questions around your Federal Loan Agreement (Master Promissory Note)
  • Question about entrance or exit counseling
  • Using your FSA ID on studentloans.gov
  • Entrance and exit counseling
  • Appeal a credit decision
  • TEACH counseling and agreement to serve

Things to keep in mind when calling:

Representatives are available 8:00 am -11:00 pm on weekdays.

College Scholarship Service (CSS)

Contact Phone Number(s):

Students:
U.S. and Canada: 1-866-897-9881
International: 212-299-0096
Support hours from 9 am-10 pm EST Monday-Friday

Professionals: 1-866-881-1167
Counselors:
1-800-626-9795
Support hours from 9 am-10 pm EST Monday-Friday

Financial Aid Administrators:
U.S. and Canada Only: 1-866-881-1167
Support hours from 9 am-10 pm EST Monday-Friday

FRANK Support

Contact Phone Number: 1-347-690-7886

When to call:

  • Questions regarding your FAFSA® application filed with FRANK.

Internal Revenue Service

Contact Phone Number: 1-800-829-1040

When to call:

For tax questions relating to student aid.

U.S. Citizenship and Immigration Services

Contact Phone Number:
1-800-375-5283

When To Call:

  • For international students with visa questions.

Social Security Administration (SSA)

Contact Phone Number: 1-847-688-6888

When to Call:

  • This phone number is useful if you are trying to create a FSA ID and are unable to do so because your social security number conflicts with records.

Student Loan Repayment, Problems & Forgiveness

Your Student Loan Servicer

Contact Phone Number(s):

The contact phone number for your student loan servicer will vary depending on who your servicer is. Here is a list of phone numbers for student loan servicers below.

Loan Servicer Contact Phone Number Hours Of Operation
NavientFederal Student Loans:
1 800-722-1300Private Student Loans:
1 888-272-5543Military US:
1 855-284-4879
Military International Number:
1 888-272-5543Schools:
1 888-272-4665
Monday – Thursday 8 am – 9 pm ET and Friday 8 am – 8 pm ET
NelnetUS:1-888-486-4722

International:
303.696.3625

7:00 a.m. to 2:00 a.m. EST Monday – Friday and 8 a.m. to 7 p.m. Saturday
Oklahoma Student Loan Authority) OSLA Student Loan ServicingGeneral Questions: 1-866-264-9762

Military:
855-324-4027

Monday through Friday, 8:00am to 5:00pm CST
MOHELAGeneral Questions:
1-888-866-4352
7:00 a.m. – 9:00 p.m. CST Monday – Thursday
7:00 a.m. – 5:00 p.m. CST Friday
EdFinanical ServicesGeneral Questions:
1-800-337-6884Phone Payments:
1-886-709-0202
Monday – Thursday, 8:00 a.m. – 8:30 p.m.
Friday, 8:00 a.m. – 6:00 p.m, EST
Great Lakes Educational Loan Services, IncUS: 1-800-236-4300

International:
1-608-246-1700

Monday-Friday 7:00 a.m. to 9:00 p.m CST
Granite State GSMRAccount Numbers beginning with F8: 888-556-0022

Account Numbers beginning with C7: 800-719-0708

Monday – Friday 8AM – 6PM EST
FedLoan Servicing (PHEAA)US: 1-800-699-2908

International: 717-720-1985

US: Monday through Friday 8:00 AM to 9:00 PM EST.

International: Monday through Friday 8:00 AM to 9:00 PM EST

ECSI Federal Perkins Loan ServicerGeneral Questions:
1-866-313-3797
Not Available
CornerstoneGeneral Questions:
1-800-663-1662
Monday – Thursday 6 AM – 7 PM MST
Fri 6 AM – 5 PM MST

When to call:

  • You want to make a phone student loan payment
  • Discuss repayment options such as income-based repayment or special repayment options for military service members.
  • Discuss deferment or forbearance, which is pushing back payments to a later date or reducing payments.
  • Student loan disputes
  • Teacher loan forgiveness and closed school loan discharges.

Borrowers Defense Program

Contact Phone Number: 1-855-279-6207

When To Call:  

  • If you have questions about your borrows defense application or process

Things to keep in mind when calling:
Representatives accept calls from 8:00 am to 8:00 pm EST.

Federal Student Loan Consolidation Center

Contact Phone Number: 1-800-557-7392

When to call:

  • Questions about federal student loan consolidation application status
  • General questions about federal student loan consolidation

Things to keep in mind when calling:
Representatives accept calls from 8:00 am to 11:00 pm EST.

FSA Ombudsman 

Contact Phone Number: 1-877-557-2575

When to call:

  • For help resolving federal student loan disputes

Things to keep in mind when calling:

Support available in Spanish

Soporte disponible en español

Feedback and Fraud Reporting

FSA Feedback System

Contact Phone Number: 1-844-651-0077

When to call:

  • Provide feedback to the FSA
  • Report suspicious activity to the FSA

Things to keep in mind when calling:

Hours of operation are Monday – Friday 8 a.m. – 8 p.m. Eastern time

U.S. Department Of Education Inspector General

When to call:

  • Report fraud or abuse of involving The Department of Education funds, such as the federal student aid fund or programs.

Things to keep in mind when calling:

Hours of operation are 9:00 am -11:00 am Monday and Wednesday  Tuesday and  Thursday 1:00 pm -3:00 pm, except holidays.

Other Phone Numbers

National Association Of Financial Aid Administrators (NASFAA)

Contact Phone Number: 1-202-785-0453