Frequently Asked Questions | Frank

General Questions:

What is Frank?

We help you navigate paying for college from A-Z at Frank. Our goal is to make college more affordable for all Americans. Frank is here to simplify college from the very beginning until you pay off your last student loan.

How does Frank make money?

Frank partners with schools to match them with prospective students. Additionally, we offer two paid services: the Frank Membership and aid appeal.

How many families have been helped by Frank?

Frank has helped over 250,000 families.

Where is Frank’s headquarters?

Frank is headquartered in New York City.

Are You a Scam?

No, you will not be scammed filing a FAFSA® with Frank. We developed this platform to make the financial aid process easier, not to create another headache for students and their families. Learn More about why Frank is not a scam.

How accessible is Frank and how can I contact its support team?

The Frank Support Team is accessible via text, email, phone, and chat between 9:00 am and 5:00 pm Eastern Standard Time.  Here’s more information on how to contact the Frank Support Team

How to contact the Frank Support Team

Does Frank provide money to students?

Frank can advance up to $5,000* while you’re waiting for your financial aid. Learn more about Frank’s membership program and answers to frequently asked questions about Frank’s Membership program.

Does Frank provide financial aid?

No. Frank does not provide financial aid. Frank helps customers with the financial aid process for higher education.

Learn more about who provides financial aid.

Does Frank help customers receive financial aid for services/products other than for college?

No. Frank helps customers specifically with the financial aid process for higher education (undergraduate and graduate school). Find out the different types of aid available for students.

What is FSA?

Federal Student Aid (FSA) is an office of the U.S. Department of Education and is the largest provider of student financial aid in the nation. FSA makes the Free Application for Federal Student Aid (FAFSA®) form and assistance available to the public for free at


How much does Frank cost?

Filing your FAFSA® with Frank is free.

File your FAFSA® application with us today.

Where does my application go?

When a FAFSA® is filed with Frank, the application is automatically transferred to the government database at for processing. From there, the FAFSA® is electronically delivered to the schools listed on the application for review.

Do I Refile with Frank?

If you already filed your FAFSA® at you do not have to refile with us. If you are looking to file a new FAFSA® for an upcoming school year, file with us at

Why would I use Frank when I can go straight to the government’s site?

Frank is everything the government’s site is not; fast, easy and painless. We simplify the FAFSA® application process, bringing completion time from hours down to minutes.

Learn more about why you should file FAFSA® with Frank.


Data Protection:

How does Frank protect its customers’ information?

We store your data using high encryption and storage security methods. In addition, we use and apply the appropriate security measures to preserve the confidentiality of your information.
Frank uses software to monitor traffic on its network in order to detect unauthorized attempts to download or change information, or to otherwise damage the site. This software receives and records the IP address of the computer used by the person visiting our website, the date and time of the visit and the pages viewed. We do not attempt to make the connection between these addresses and the identities of the individuals who visit our site, unless an intrusion or disruption attempt is detected.

See security policy here.

How Does Frank transfer the data into

Frank’s submitter technology automatically transfers students’ information from Frank to

Learn more about how Frank transfers data to

Will You Sell My Information?

Frank does not sell user information for any reason. Personal information is only shared with third parties when it is needed to deliver the requested services to the user, to verify user information, or to process payments connected to any of those services.

All user data is anonymized when we conduct market research.

You can review our privacy policy here for more details.

Why Frank?

What’s the difference between Frank and FAFSA®?

The FAFSA® (Free Application for Federal Student Aid) was created by the FSA (Federal Student Aid), an office within the U.S. Department of Education. Frank is a separate company that helps students through the entire financial aid process, including the FAFSA®.

Learn more about why you should file FAFSA® with Frank.

Why should we use Frank?

Frank offers 3 services that set up all types of students for college success. All 3 services take minimal time to complete and simplify the financial aid process.

Frank offers an easy way to apply for FAFSA®, aid appeal, and a Frank membership for aid advancement.

Still Have Questions? We're Here To Help

You can bank on Frank. Our customer care team of real people is ready to answer your questions and guide you through the financial aid process. No automated voice systems here!


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Where can you find us?

Our Website is owned by Charlie Javice
We are a New York Based Financial Technology Company
12 East 49th Street 11th Floor
New York, NY 10017
© 2021 TAPD, Inc

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We are not affiliated with the U.S. Department of Education. Federal Student Aid (FSA), an office of the U.S. Department of Education, makes the Free
Application for Federal Student Aid (FAFSA®) form and assistance available to the public for free at